Loss & Claims
Incident Command
Every active loss event, its response clock, responsible party and next required action.
Active Incidents
47
9 high severity
Avg Response Time
42 min
Target 60 min
Mitigation In Progress
23
Across 6 regions
Exceptions Open
5
Evidence & delay flags
Priority Incident
INC-2026-000385
Acme Office Building
Water Damage — Floor 2 · 123 Main Street, Austin, Texas 78701
- Status
- Mitigation in Progress
- Claim
- SEC-2026-14872
- Carrier
- Secure Insurance Company
- Contractor
- RapidRestore Austin
- Reported→
- Triaged→
- Contractor Assigned→
- Mitigation→
- Estimate→
- Repair→
- Closeout
Incident Intelligence
AI-assisted triage
- Estimated Severity$85K–$120K
- Mitigation PriorityHigh
- Water Duration RiskElevated
- Documentation QualityStrong
- Potential Coverage IssueNone detected
AI-generated recommendation — Human review required
Active Incident Queue
Sorted by severity and response clock
| Incident | Property | Peril | Severity | Status |
|---|---|---|---|---|
| INC-2026-000385 | Acme Office Building | Water — Floor 2 | High | Mitigation in Progress |
| INC-2026-000381 | Lakeview Retail Center | Storm — Roof | Moderate | Contractor En Route |
| INC-2026-000377 | Northgate Warehouse | Roof leak | Moderate | Awaiting Evidence |
| INC-2026-000369 | Harbor Point Apartments | Fire / Smoke | High | Repair |
Response Log
Immutable event trail
Property owner created incident
8:42 AM · Property Owner
Damage photo uploaded
8:43 AM · Property Owner
AI classified probable water loss
8:45 AM · Shield Intelligence
Owner confirmed classification
8:46 AM · Property Owner
FNOL generated
8:49 AM · Disaster Shield OS
Owner submitted FNOL
8:51 AM · Property Owner
Carrier API acknowledged receipt
8:51 AM · Secure Insurance Company
Contractor matching initiated
8:53 AM · Disaster Shield OS
Next Required Actions
Open orchestration steps for this incident
- Mitigation StartedIn Progress
RapidRestore Austin · due May 14, 9:40 AM · Moisture map, equipment log
- Evidence UploadedIn Progress
RapidRestore Austin · due May 14, 6:00 PM · Daily photo set, readings
- Estimate SubmittedPending
RapidRestore Austin · due May 17 · Line-item estimate
- Carrier ReviewPending
Secure Insurance Company · due May 19 · Review notes
- Repair AuthorizationPending
Secure Insurance Company · due May 20 · Authorization record
- RepairPending
RapidRestore Austin · due Jun 6 · Progress documentation