Work Ecosystem

Work Orchestration

INC-2026-000385 · Acme Office Building — responsibility, SLA, required documentation and dependencies for every step.

Steps Complete

5 / 13

Incident workflow

SLA Compliance

96%

Trailing 30 days

Open Exceptions

Awaiting day-1 readings

Next Deadline

6:00 PM

Daily evidence upload

Incident Progress

Mitigation in Progress

Every step with accountable party and documentation requirement

Step	Responsible	Status	Deadline	SLA	Required documentation	Depends on	Exception
Incident Reported	Property Owner	Complete	May 14, 8:42 AM	Immediate	Safety check, initial photos	—	None
FNOL Submitted	Property Owner	Complete	May 14, 8:51 AM	60 min from discovery	FNOL packet, evidence set	Incident Reported	None
Carrier Received	Secure Insurance Company	Complete	May 14, 8:51 AM	5 min	API acknowledgement	FNOL Submitted	None
Contractor Assigned	Disaster Shield	Complete	May 14, 8:57 AM	30 min	Assignment record	Carrier Received	None
Contractor En Route	RapidRestore Austin	Complete	May 14, 9:05 AM	15 min from accept	ETA confirmation	Contractor Assigned	None
Mitigation Started	RapidRestore Austin	In Progress	May 14, 9:40 AM	4 hrs from assignment	Moisture map, equipment log	Contractor En Route	None
Evidence Uploaded	RapidRestore Austin	In Progress	May 14, 6:00 PM	Daily	Daily photo set, readings	Mitigation Started	Awaiting day-1 readings
Estimate Submitted	RapidRestore Austin	Pending	May 17	72 hrs	Line-item estimate	Evidence Uploaded	—
Carrier Review	Secure Insurance Company	Pending	May 19	48 hrs	Review notes	Estimate Submitted	—
Repair Authorization	Secure Insurance Company	Pending	May 20	24 hrs	Authorization record	Carrier Review	—
Repair	RapidRestore Austin	Pending	Jun 6	Scope schedule	Progress documentation	Repair Authorization	—
Final Documentation	RapidRestore Austin	Pending	Jun 9	48 hrs	Completion photo set, COC	Repair	—
Closeout	Disaster Shield	Pending	Jun 11	48 hrs	Closeout packet	Final Documentation	—